Buy Me! WaterMonster Replacement Lid Only

Event Hydration Solutions, Inc offers a 1 year warranty on manufacture defects from the date of receiving your product. Defects would include faulty water dispensers, leaky fittings, or cracks that are determined to be from either shipping or during the manufacturing process.

If a product is found to be defective, we reserve the right to help solve the problem by consulting with the customer on common trouble shooting solutions. Customer will need to email photos of the defected area to Kevin@watermonster.us

If it is found that the problem can not be resolved after consulting and reasonable trouble shooting efforts, Event Hydration Solutions, Inc will send out a new product replacement at no cost to the customer. Event Hydration Solutions, Inc does not honor refunds.  Because our products are made from Food Grade components, we are not able to accept returns or give refunds.  Liability and loss of quality control prevents us from restocking and reselling the product as new to another customer.  

EXCHANGES (if applicable)

We only replace items if they are defective or damaged as outlined above. Event Hydration Solutions, Inc will honor a credit to exchange the same or different product of equal value.

A WaterMonster order typically takes 7-14 days to receive it. There are several factors to consider. Your WaterMonster kit will ship via freight. It will be 4ft x 4ft. The height will be dependent on how many tanks you purchase. One tank will be 4ft tall, up to 5 tanks on a single pallet will be 8ft tall. It is ALWAYS best to use a business shipping address with a loading dock or forklifts. Otherwise, we will schedule a truck with a liftgate. Residential shipments must schedule appointments with the carrier. It is also more expensive.
We palletize your order, then coordinate an LTL carrier to pick it up. From your order date to the truck pick-up date at our factory is typically 3-4 days. Our warehouse is located just north of Dallas TX. Depending on where you are located, it will be an additional 3-7 days for actual delivery. So 7-14 days is a good rule of thumb. Obviously, there are real world situations with the trucking companies that are out of our control, but we can track and contact them if there are delays. If you purchased some accessories, it is likely they will ship inside your WaterMonster tank. Banner wraps ship separately. 
We typically don’t offer express overnight delivery, however, contact your sales rep to inquire.

Quoted shipping prices are based on the continental US, please call for custom shipping pricing outside continental US.